1. Booking management
Booking capture is the first mile — if you can't get a booking in without friction, nothing else matters.
- Multi-channel intake: email (with AI parsing), WhatsApp forward, phone, web form, customer portal
- Auto-numbering with organisation prefix and fiscal year
- Ownership tags — who owns the customer relationship, who owns the duty
- Multi-stop and multi-day itineraries in a single booking
- Outstation, local, airport transfer, event package, monthly contract booking types
- Cancellation policy configuration per customer or rate contract
- Booking status lifecycle: draft → confirmed → allocated → in-progress → completed → invoiced
- Duty-slip-ready bookings with all operational details captured upfront
See booking management and AI email-to-booking.
2. Dispatch & allocation
- Booking queue visualisation — morning view, gap analysis, conflicts
- Driver allocation with skill, vehicle, and geography matching
- Constraint solver for complex multi-duty days (e.g. airline crew transport)
- Real-time driver status (free, on-duty, on-break, off-shift)
- Auto-allocation suggestions with manual override
- Reassignment workflow when a driver becomes unavailable
- Pickup time buffers and travel-to-pickup distance validation
- Multi-vehicle, multi-driver duties for event transport
3. Invoicing
- Pre-invoice generation with customer approval workflow
- Final invoice with automatic rate application from contract
- Credit and debit notes with audit trail
- Consolidated monthly invoicing for B2B contract customers
- Bulk invoice generation across completed duties
- Multi-currency (for export / SEZ customers)
- Customer-specific invoice PDF templates
- Invoice email dispatch with read receipts
See invoicing & billing.
4. GST & compliance
- Native IGST / CGST / SGST handling based on place of supply
- 5% no-ITC and 12% with-ITC regime support
- RCM on unregistered supplier invoices with automated register
- SEZ handling with LUT number and expiry tracking
- E-invoice IRN generation with live IRP integration
- Signed QR code on invoice PDFs
- HSN/SAC code defaults with override
- GSTR-ready exports (1, 3B, 9)
- TDS deduction matching against form 26AS / AIS
See the complete GST guide for the rules, and GST compliance module for the platform coverage.
5. Fleet management
- Vehicle registry with RC, permit, fitness, insurance, PUC
- Maintenance log with service records per vehicle
- Fuel log with per-vehicle consumption tracking
- Tyre log and scheduled replacement
- Vehicle groupings (segment, branch, owner) for reporting
- Per-vehicle profitability (revenue - cost = P&L)
- Utilisation tracking (hours on duty vs hours available)
- Compliance tracker with expiry alerts
6. Driver app
- Android app with offline mode for poor-coverage routes
- Duty queue with today's allocations
- Start-duty OTP verification with guest phone
- Odometer photo capture at start and end
- Route guidance via map navigation deep link
- Digital duty slip with signature capture
- Attendance marking with comp-off visibility
- Salary slip access per payroll period
See driver app for the full list.
7. Rate contracts
- Per-customer rate cards with multiple vehicle classes
- Base package + extra-KM + extra-hour + night-halt + garage-KM
- Peak / off-peak, weekday / weekend rate variation
- Seasonal escalation with automatic apply on renewal
- Version history with effective dates
- Approval workflow for rate changes (two-person rule)
- Immutable rate snapshots on each booking for audit
- Rate card comparison view across customers
See rate management.
8. GPS & tracking
- Live fleet dashboard with current vehicle positions
- Duty route replay with timestamps and polyline
- Geofencing for garage entry/exit events
- GPS-vs-claimed-KM variance report with configurable tolerance
- Driver app GPS capture (no dependency on in-vehicle tracker)
- Route adherence scoring per driver
9. Supplier network
- Directory of your own supplier partners with rate cards and contact details — no public marketplace or discovery
- Forward bookings to your partner suppliers with accept/reject workflow
- Quote comparison across the partners you have onboarded
- Commission structure per supplier
- Supplier-side acceptance and duty tracking
- Per-supplier margin analysis and payout reports
- Supplier compliance tracking (RC, DL, insurance)
10. HR & payroll
- Employee registry for drivers and staff
- Attendance tracking with holiday calendar
- Leave management (casual, sick, earned) with approval
- Comp-off earn-and-use ledger
- Salary structure templates with configurable components
- Monthly payroll runs with period lock
- Salary slip PDF generation per employee
- Statutory deductions (EPF, ESI) as salary components
11. Analytics & reporting
- Per-vehicle P&L dashboard
- Receivables aging (0-30, 30-60, 60-90, 90+) with DSO
- Supplier margin analysis
- Booking analytics (volume, completion, cancellation)
- Fleet utilisation report
- Compliance dashboard (expiries, LUT, IRN compliance)
- Duty cost matrix with full attribution
- Export to Excel; scheduled reports via email
12. Security & access control
- 100+ granular permission codes
- Custom roles built from any permission combination
- Organisation-scoped access for multi-entity setups
- Audit logging of every permission change
- Failed-login lockout with exponential backoff
- Phone OTP authentication
- Session isolation and configurable timeouts
- Data encryption at rest (AES-256) and in transit (TLS 1.3)
13. Integrations
- Accounting voucher export with chart-of-accounts mapping
- Online payment gateway for customer collections
- Live e-invoice IRN generation with the government IRP
- Government-linked RC and DL verification
- Flight-status integration for airport transfers
- OTP and transactional SMS delivery
- Invoice email delivery with read receipts
- Driver-app push notifications
- Open API with documented endpoints for BI tools
The full integration surface is designed for Indian operators, not a US-centric SaaS stack.