Account Deactivation & Data Deletion
Applies to the Travel Softdrive mobile app (com.travelsoftdrive.app), our SaaS application at app.travelsoftdrive.in, and this website. Operated by Travel Softdrive Private Limited.
How It Works
Travel Softdrive is a business platform used by car rental companies for bookings, dispatch, invoicing, and GST compliance. Because your account is connected to business transactions that companies are legally required to keep, closing your account works as a permanent deactivation: your access is disabled and your personal data is removed or locked as described below, while legally required business records are retained for their statutory period.
You can request deactivation in two ways — you do not need the app installed:
- • In the app or web dashboard: Profile → Deactivate Account
- • By email, from the email address (or including the mobile number) registered to your account:
Please use the subject line "Account Deactivation Request" and tell us the name and email/mobile number on the account. We will verify the request belongs to you (via your registered email or an OTP to your registered mobile number) before acting on it.
What Happens When Your Account Is Deactivated
- Your account is permanently deactivated — you can no longer sign in, and your credentials stop working immediately
- All active sessions are ended
- Device push-notification tokens are deleted — you stop receiving all notifications
- Your profile photo and saved addresses are deleted
- You are removed from all marketing and promotional communications
- Your remaining personal details are locked: they are no longer visible in the platform's day-to-day screens and are accessible only where the law requires it (see below)
What Is Retained (and Why)
- Transaction records — bookings, duty slips, invoices, and payment records are retained for up to 7 years as required under Indian tax and accounting laws. The companies you transacted with (or worked for) continue to see these records, as they are part of their books of account.
- Trip location history — GPS traces recorded during duties are part of the booking and billing record (distance, route, and duty verification) and are retained with the related transaction records for the same period. No new location data is ever collected after deactivation.
- Identity verification (KYC) records — where you completed driver or identity verification, verification documents are retained for as long as required to meet legal, regulatory, and safety obligations — including cooperation with law enforcement in case of accidents, disputes, fraud, or other unlawful activity connected to duties performed through the Platform.
- Records relating to ongoing legal matters — retained until the matter is resolved.
Retained records are kept under access controls, are used only for the purposes above, and are deleted once the applicable retention period expires.
Timeline
- In-app deactivation takes effect immediately.
- Email requests are acknowledged within 7 days and completed within 30 days of verification.
Deleting Specific Data Without Deactivating Your Account
You can request deletion of specific data that is not subject to legal retention (for example, your saved addresses or profile photo) without deactivating your account. Use the same email address above and describe what you would like removed.
Accounts Created by Your Employer
If your account (for example, a driver or employee account) was created by a company that uses Travel Softdrive, that company controls the records created during your work. We will still process your deactivation request, and we will notify the company that your account has been closed. Work records (completed duties, trip logs tied to invoices) remain with the company subject to the retention rules above.
Questions
For anything about this process, contact support@travelsoftdrive.in or call +91-809-456-456-8. See our Privacy Policy for full details on how we handle your data.