Privacy Policy

At Travel Softdrive, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, gender, date of birth, profile photo, saved addresses, and password
• Identity Verification (KYC) Documents: For driver verification, government-issued identity documents you upload — such as driving licence, Aadhaar, PAN, PSV badge, medical fitness certificate, police verification — and a live selfie photo
• Photos and Documents: Odometer readings, vehicle condition photos, duty documents, and signatures captured during duty execution
• Business Information: Company name, business address, GST number, and other business details
• Transaction Data: Booking details, rate contracts, invoices, and payment information
• Communication Data: Messages, support tickets, and feedback you send to us

1.2 Information Automatically Collected

• Usage Data: How you interact with our Platform, pages visited, and features used
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: Precise GPS location (coordinates, speed, heading, and device battery level) collected from the driver's device during an active duty for live vehicle tracking. With your permission, this continues in the background while a duty is in progress — a persistent notification is shown whenever tracking is active. Tracking stops when the duty ends.
• Biometric Authentication: If you enable fingerprint or face unlock, the biometric check happens entirely on your device using your phone's secure hardware. We never receive, store, or transmit your biometric data.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

1.3 Information from Third Parties

• Payment gateway information for processing transactions
• Identity verification services for KYC compliance
• Integration partners you connect with our Platform

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Platform services
• Account Management: To create and manage your account
• Transaction Processing: To facilitate bookings, payments, and invoicing
• Communication: To send notifications, updates, and respond to inquiries
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Compliance: To comply with legal obligations and enforce our terms
• Analytics: To understand how users interact with our Platform and improve our services
• Marketing: To send promotional materials (with your consent)

3. Information Sharing and Disclosure

3.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.2 Business Partners

• Between Customers and Suppliers for booking and service fulfillment
• With drivers for duty execution and navigation
• With integration partners you authorize

3.3 Service Providers

We share data with service providers who process it on our behalf under contractual confidentiality obligations:

• Payment processors for transaction handling
• Cloud hosting and storage providers for data storage
• Email and SMS providers for OTPs, notifications, and communications
• Push notification services (such as Google Firebase Cloud Messaging) to deliver app notifications
• Mapping and routing providers for navigation and tracking
• AI document-processing providers: Identity documents you upload for KYC verification are processed by trusted AI service providers to automatically extract document details (such as licence number and expiry date). These providers process the documents on our behalf and do not use them to train their models.
• Government-authorized verification services (such as DigiLocker) when you choose to verify documents through them
• Analytics providers for Platform improvement

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Account Data: Retained as long as your account is active
• Transaction Data: Retained for 7 years for accounting and legal compliance (as required under Indian tax laws)
• Location Data: GPS traces recorded during duties form part of the booking and billing record and are retained with the related transaction records
• Identity Verification (KYC) Records: Retained as long as required to meet legal, regulatory, and safety obligations, including cooperation with law enforcement regarding duties performed through the Platform
• Communication Data: Retained for customer support purposes

We will delete or anonymize your information when it is no longer necessary for the purposes for which it was collected, unless we are required to retain it by law. You can request deactivation of your account at any time — see our Account Deactivation & Data Deletion page.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deactivation & Deletion: Request deactivation of your account and deletion of your personal information (subject to legal requirements) — see our Account Deactivation & Data Deletion page for exactly what is deleted, what is retained, and how long it takes
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at support@travelsoftdrive.in

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze Platform usage and performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: