Refund Policy (No Refunds)
Effective Date: January 1, 2025 | Last Updated: January 30, 2025
Scope of This Policy
This Refund Policy applies to all services and credit purchases made on the Travel Softdrive platform, including:
- • Our marketing website at travelsoftdrive.in
- • Our SaaS application at app.travelsoftdrive.in
- • Our mobile applications (collectively, the "Platform")
No Refunds Policy
All credit purchases on Travel Softdrive are final and non-refundable. By purchasing credits, you acknowledge and accept this policy. Please ensure you understand your requirements before making a purchase.
1. Credit Purchases
1.1 Non-Refundable
All credits purchased on the Platform are non-refundable under any circumstance. Once a credit purchase is completed, the transaction is final and cannot be reversed, cancelled, or refunded.
1.2 Non-Transferable
Credits are non-transferable. Credits cannot be transferred, sold, or assigned to another account, user, or entity. Each account's credits are exclusive to that account.
1.3 Credit Usage
One (1) credit is consumed per completed booking processed through the Platform. Credits are deducted automatically upon booking completion.
2. Account Closure and Termination
2.1 Voluntary Closure
If you choose to close your account, all unused credits in your account will be forfeited immediately. No refund will be provided for unused credits upon account closure.
2.2 Account Termination
If your account is terminated by Travel Softdrive for any reason (including violation of Terms of Service), all unused credits in your account will be forfeited. No refund will be provided under any circumstances.
2.3 Account Inactivity
Credits remain valid as long as your account is active and in good standing. However, if an account remains inactive for an extended period, we reserve the right to close the account, resulting in forfeiture of unused credits.
3. Service Disruptions
In the event of planned or unplanned service disruptions, Travel Softdrive is not obligated to provide refunds or credit adjustments. We will make reasonable efforts to restore service availability but make no guarantees regarding uptime.
4. Third-Party Disputes
Travel Softdrive is a platform that facilitates transactions between customers, operators, and suppliers. Any disputes arising from bookings, services, payments, or other matters between users are strictly between those parties. Travel Softdrive:
- Is not a party to agreements between customers and suppliers
- Does not arbitrate or mediate disputes between users
- Will not provide refunds for disputes arising from third-party transactions
- Is not responsible for the quality, timeliness, or completion of services provided by suppliers
5. Payment Gateway Disputes
If you initiate a chargeback or payment dispute with your payment provider for a valid credit purchase, we reserve the right to immediately suspend your account and pursue recovery of the disputed amount plus any associated fees.
6. Pricing Changes
Travel Softdrive reserves the right to change credit pricing at any time. Pricing changes will not affect credits already purchased. No refunds will be provided due to pricing changes.
Summary
- ✗No refunds are provided under any circumstances
- ✗Credits are non-transferable between accounts
- ✗Unused credits are forfeited on account closure
- ✗Third-party disputes do not entitle you to refunds
This policy complies with applicable Indian consumer protection laws for digital services and SaaS platforms where services are consumed immediately upon purchase.
7. Contact Us
If you have questions about this policy (but not refund requests, as those will be denied), please contact us:
Travel Softdrive Private Limited
Email: support@travelsoftdrive.in
Phone: +91-809-456-456-8
P. No. 3, Sahdev Nagar, Niwaru Road, Jhotwara
Jaipur, Rajasthan - 302012